Please follow these steps to troubleshoot general computer problems:
1.) Check to see if the equipment is operational that you are trying to use.
2.) See if the equipment you are trying to operate is plugged in.(Power plug=Power outlet, USB Cable=USB port, Ethernet cable=Ethernet port, etc.)
3.) Save all your work and restart the program/application/device and try again.
4.) Restart the computer and try again.
5.) If you have reached this step please submit a request and will respond as quickly as possible.
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