Rockwood Help Desk

FAQ 3

• How do I enable and disable Wi-Fi?
• How to change Screen Lockout time
• I'm leaving the school how do I get all my data?

Getting Started 9

• General Troubleshooting
• PowerPoint -- Disable/Enable Presenter View
• Student Passwords
• Basics of VLC player
• Troubleshoot Laptop Battery issues

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Office 365 1

• How to Login to Microsoft SSO (Office 365)

Email 8

• How to add a Gmail account to your iPhone or iPad
• How to remove an email account on an iPad/iPhone
• How do I add a second Google account to my Android device?
• How to add/remove an email account on an Android
• How to search your Gmail for emails

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Powerschool 1

• How to sign in to Powerschool for Students/Parents

Chrome 6

• How to change the printer in Chrome
• How to save as PDF using Chrome.
• Sign into Google Chrome
• Manage and view saved passwords in Chrome
• Clear Browser Cache and cookies

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Cloud Drive File Storage 9

• How to use Google Drive
• Recover Deleted file from Google Drive
• Google Drive Sharing Documents and folders (Web version Google Drive)
• Google Drive Sharing Documents and folders (Local Google Drive)
• Adding File/Folder to my Google Drive when shared

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Chromebooks 3

• How to Log out of your Chromebook
• How to Sign in to a Chromebook
• How to check your email on a Chromebook

Printing 1

• When having issues with printing please check your default printer

Building Equipment 2

• How to use the door lock system
• How to use the hotspot to update your card

Smartboards 9

• How to Orient / Calibrate Your Smart Board correctly
• General troubleshooting for Smartboards
• DVD will not play
• ELMO Document Camera
• Aver Document Camera

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